Conference Programme
27.08.2009

Tuesday, November 10th 2009
Pre-Conference Workshop: Educational Media: Evaluating the Learning Experience
Chaired by David Guralnick, Tom Wikman and Annika Wiklund-Engblom
10.00-12.00 Group discussions on how to evaluate the learning experience of the end-user in various contexts
12.00-13.00 Lunch
13.00-15.00 Group work targeting hands on evaluating of various educational media
 
Wednesday, November 11th 2009
08.00-08.45 Registration
08.45-09.00 Welcome by Kimmo Rautanen, Director at MediaCity
Opening of conference by conference chairs Dr. Marc Hassenzahl and Dr. Virpi Roto.
09.00-10.00 Keynote Speaker: Dr Jeffrey Cole from the Center for the Digital Future at USC Annenberg School for Communication
Topic: The Ever-Changing New Media User
10.00-11.00 Coffee & IIMPP shows in the lab/Poster Walks/Exhibitions
11.00-11.30 Case Presentation by: Virpi Roto
Topic: Eyes on Content Experience
11.30-12.00 Case Presentation by: Rolfe Swinton from Apollo Media & Sveng.com Interactive
Topic: How do you create an easy, compelling mobile experience for the elderly & the less agile?
12.00-13.00 Lunch
13.00-13.30 Case Presentation by: Mikko-Pekka Hanski from Idean
Topic: Creating Authentic Experience by Holistic Design
13.30-14.00 Case Presentation by: David Guralnick from Kaleidoscope Learning
Topic: Creating a True “E-Learning User Experience” in Corporate Training
14.00-14.30 Case Presentation by: Simon Staffans & Jonas Forth from MediaCity’s cross media format department and content testing laboratory
Topic: Cross Media Format Development and User Experience Testing
14.30-15.00 Wrap-up & conclusions
15.00-17.00 Coffee & IIMPP shows in the lab/Poster Walks/Exhibitions
18.00-19.00 Cocktail
19.00-00.00 Conference Dinner
 
Thursday, November 12th 2009
10.00-11.00 Keynote Speaker: Ellen J. Helsper
Topic: Dropping Out After Using the Internet: Digital Exclusion or Choice?
11.00-11.30 Case Presentation by: Mikael Östling from Mios
Topic:
 User experience as a tool for the bottom line
11.30-12.00 Case Presentation by: Giulio Jacucci from Helsinki Institute for Information Technology
Topic: Ubiquitous Media for Environmental Awareness
12.00-13.00 Lunch
13.00-14.00 Keynote Speaker: Nicola Smyth from BBC's user experience department in research and development
Topic:
Creating a seamless experience between web, mobile, public screens and IPTV
14.00-14.30 Wrap up by Conference Chairs Marc Hassenzahl and Virpi Roto
   
Bios of speakers:
Dr. Jeffrey Cole is the Director and Research Professor at the Center for the Digital Future at USC Annenberg School for Communication in the United States. Previously he has been a longtime member of the UCLA faculty, and has worked with both the Clinton and George W. Bush White House on media and telecommunications issues. He is known for having is say about the "State of the Mediasphere". We will add more information about his topic. Until then you can read more about his research interests on The Center for the Digital Future.
Nicky Smyth is a senior research manager for the BBC's user experience department in research and development. She investigates cross media implications from a production/design perspective. One of her research projects is Participate, in which she investigates how we can create a seamless experience between web, mobile, public screens and IPTV. We will add more information about her topic. Until then you can read more about her research interests in the Guardian.
Dr. Ellen J. Helsper is a Lecturer at the Media and Communications Department of the London School of Economics and Political Science (LSE). There she teaches and conducts quantitative media research in the area of digital exclusion and mediated social interaction. She is also involved in the design and analysis of the World Internet Project (WIP) Surveys in the UK. She investigates Internet users and will talk about user experience within this context. We will add more information about her topic. Until then you can read more about her research interests in her LSE bio.

Dr. David Guralnick, Adjunct Professor at Columbia University Teachers College, President at Kaleidoscope Learning.(LinkedIn profile
David Guralnick holds a Ph.D. in computer science from Northwestern University, where his work synthesized concepts from the fields of computer science, instructional design, and cognitive psychology. Dr. Guralnick designed and developed the first learn-by-doing simulation for corporate training use, as well as the first e-learning-specific authoring tool. Over the past 20 years, he has designed simulation-based training applications, electronic performance-support systems, and specialized authoring tools which allow non-technical people, such as writers and trainers, to build e-learning sites. The cornerstone of Dr. Guralnick's design philosophy is the concept of content-driven, goal-driven design ­ using the information and the needs of the end-users, rather than the technology, to lead the design process. Dr. Guralnick is president of New York-based Kaleidoscope Learning; president of the International E-Learning Association; chair of ASTD-New York's E-learning Special Interest Group; a regular keynote speaker at international conferences; chair of the International Conference on E-Learning in the Workplace; Senior Editor of the International Journal on Advanced Corporate Learning; and an Adjunct Professor at Columbia University.  His work has been featured in Wired magazine, Training magazine (as an Editor’s Choice), and the Wall Street Journal, and he is the recipient of numerous e-learning design awards.

Mikko-Pekka Hanski, Chief Evangelist, Co-founder at Idean is a true pioneer in the field of mobile user experience and strategy. For over 10 years with mobile service and application design, Mr. Hanski has led hundreds of research and design projects for world’s leading mobile device, game, entertainment and carrier companies. With exceptional talent in understanding cultures, social networks, behavior and people, Mr. Hanski is well known story-teller in the global user experience field. He also has the wonderful ability of looking things from a fresh new perspective and making complex issues simple.
Simon Staffans has worked as a format developer at MediaCity since 2005, when he left the Finnish Broadcasting Company and an eight-year stint as editor, show host and producer for the intriguing world of cross media development. He’s a published writer, an avid follower of social media trends and is continuing in his ancestors footsteps as a more than eager fisherman. (LinkedIn profile)
Jonas Forth works on improving content via commercial user testing and as an assisting cross media TV format developer at the media center MediaCity. His background lies in journalism and the TV medium but he has also in the past worked as a production manager, editor and director. When he is not working he is on the lookout for fine object design and superior user experiences. (LinkedIn profile)
Dr. Rolfe Swinton, Adjunct Professor of Entrepreneurship at INSEAD, Director, Co-Founder at Apollo Mobile, Co-Owner, Director at Sveng.com Interactive, Director at Apollo Media, (LinkedIn profile)
Dr. Giulio Jacucci, Affiliate Professor (PhD) in Ubiquitous Interaction Technologies in the Area of User-Centred Design at Helsinki Institute for Information Technology. (LinkedIn profile

Giulio Jacucci is Professor at the University of Art and Design Helsinki and leads Ubiquitous Interaction a research group at the Helsinki Institute for Information Technology (Helsinki University of Technology). He has a background in engineering and information systems (MSc Eng from Politecnico di Milano) , has received a PhD from the University of Oulu and has visited previously the Fraunhofer Institute for Computer Graphics in Darmstadt and the Vienna University of Technology. He participates in organising and in program committees of several conferences in the area of human- computer interaction and ubiquitous computing. Jacucci has won funding for several EU projects he is currently coordinator of BeAware a FP7 EU ICT project involving 8 international partners (www.energyawareness.eu ). He is also co-founder and chairman of the board of MultiTouch Ltd. a company commercialising solutions for scalable multitouch screens.
Mikael Östling, Owner and Director at the web agency Mios, (LinkedIn profile)

After getting his first computer, a wonderful Luxor ABC 80 when he was just a young child, he has dedicated his life to working with computers as a tool for creativity and self-expression. He dropped out of business school to start he first company within the graphics industry. In 1995 Micke got on-line for the first time and it was love at first sight! Ever since that, Micke has been dedicated to working with Internet, developing web concepts and strategies for highly successful companies. He is the founder and partner of Mios Ltd, a cutting-edge web agency in Turku, Finland.
 
Topics:
Dr. Jeffrey Cole

The Ever-Changing New Media User

Drawing on ten years of data and insights from a worldwide study in 30 countries, Jeffrey Cole, Director of the Center for the Digital Future, will separate myth from reality as he describes how the Internet and mobile technology are changing the fabric of daily life. Will user-generated content successfully challenge content from traditional media? Is the web a continual threat to television, or can the two live and work together? How will advertising evolve in a digital era?  The presentation will examine the trends and developments that are likely to occur in the next two to three years.

Dr. David Guralnick

Creating a True “E-Learning User Experience” in Corporate Training

E-learning in the business world has the potential to be extremely effective and enjoyable, though that potential often goes unrealized.  In this session, we will discuss learning-by-doing, scenario-based methods to create learning experiences that teach skills that will apply on-the-job and provide an enjoyable (and sometimes emotionally-moving) experience for the learner.  I will show examples of e-learning experiences that have been considered successful, and discuss the design process used to create these experiences.  Contrasts will be drawn between various online pedagogical methods which involve applications of educational theory and research to practical training problems in business.

Simon Staffans & Jonas Forth

Cross Media Format Development and User Experience Testing

What is cross media? What is a format? How do we combine them in the development process? And how can those elements and that process benefit from UX testing? (a hint: they can benefit in a lot of ways…)

Two guys who’ve been there and done that – Jonas and Simon – will talk about these topics, exemplifying with case studies and attempting to crack some jokes in between. You wouldn’t want to miss it for the world!

Mikko-Pekka Hanski

Creating Authentic Experience by Holistic Design

We value the benefit and the experience of services and products by three step process: First impressions, Ease-of-use and how well the product fits in to our everyday social context. The main aspect of the value creation process is the feeling of authenticity. Designers main task should be the authentic experience.  Holistic design is a process by which designers can grasp the challenging task of authentic experiences. Holistic design process takes into account the social context, value networks, designers own emotions and capabilities to create.

Dr. Giulio Jacucci

Ubiquitous media for Environmental Awareness

One of the most effective ways for being more efficient is to motivate and empower citizens to become active energy consumers - Energy Life can offer them the opportunity to raise awareness of their own power consumption in real time. Energy Life includes an engaging and game- like mobile phone application, and an ambient interface that makes use of the home lighting and lamps as a means to communicate alerts. By combining novel yet advanced technologies such as wireless sensor networks, service-oriented architectures, ambient and mobile interfaces, residential energy consumers can be targeted effectively.

Energy Life is a service platform that will ensure scalable, deployable
innovation in the consumer power market, enabling a service
to:

  • Monitor consumption and understand the effects of different choices
  • Share consumption practices in groups and communities - this creates
    opportunities for learning better practices or incentives for adopting
    virtuous behaviours

The technology developed in the project will be set up in two different
pilot si tes - one Nordic (Sweden/Finland) and one Southern European
(Italy). In each site, studies will be carried in a home environment. The
research is highly multidisciplinary and combines a variety of approaches in
the area of user studies, user-centred design and evaluation.

Nicola Smyth

Creating a seamless experience between web, mobile, public screens and IPTV

Mikael "Micke" Östling

User experience as a tool for the bottom line

Building highly sophisticated e-commerce web sites is not an easy task. The right combination of innovation, creativity and technology can not only yield fine solutions but also effect the bottom line. Micke will analyze different user experience methods and strategies that has helped a small company to become one of Finland’s largest e-tailers.